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Customer Service Manager

Company: VirtualVocations
Location: Detroit
Posted on: February 3, 2025

Job Description:

A company is looking for a Customer Service Manager to lead their customer service team and enhance client relationships.



Key Responsibilities:

Lead and manage the day-to-day operations of the Customer Service team
Train and develop team members to ensure optimal performance
Act as an escalation point for complex customer issues and monitor interactions for improvement opportunities


Qualifications:

5+ years of experience in customer service, with at least 2 years in a managerial role
Strong experience in team management and fostering a customer-centric culture
Familiarity with customer service platforms and CRM tools
Prior experience in a creative or design-driven environment is a plus
Willingness to work US business hours

Keywords: VirtualVocations, Warren , Customer Service Manager, Executive , Detroit, Michigan

Click here to apply!

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